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IT Support Analyst – Help Desk

Department: IT
Location: Duluth, GA

WEG Electric, has a great opportunity for an IT Support Analyst – Help Desk professional to support our IT Department,  located in Duluth, GA. The IT Support Analyst-Helpdesk will provide technical assistance, support and effective communication to internal customers and senior executive personnel. This includes receiving, prioritizing, documenting and actively resolving support requests. Must demonstrate strong interpersonal skills and provide excellent customer service. This position participates in IT projects and provides technical assistance to other service and support members on the IT team.

The ideal candidate will have an Associate’s degree in a Computer Science, IT or technical related field and 2+ years of prior end user technical support experience. Must have knowledge of basic computer hardware including all clients, smart phones, and tablets; Experience with desktop operating systems including Windows 7/10, Mac OS X, iOS, Android; Knowledge and experience in application support and working knowledge of a range of diagnostic utilities. Must possess strong communication, customer service and attention to details skills. Experience working in projects, demonstrate above average troubleshooting skills, self-starter, and highly motivated. Prior SAP working experience is desired.  

We offer a pleasant work environment, competitive compensation and full benefits package.  

To Apply: All candidates must submit an updated resume and complete our application in order to be considered for this position.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status. 

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