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Service Mechanical Engineer

Department: Service
Location: Minneapolis, MN

Position:                                                         Service Mechanical Engineer

Department:                                                   Service Department

Reports to:                                                     R&D Manager    

Primary Objective of Position: 

Electric Machinery, WEG is looking for a Service Mechanical Engineer to provide industry-leading design solutions and service support for large industrial motors and generators to our customers worldwide. In this role, you will be required to work closely with all functional areas of the business, as a part of a cross-functional Service team. The successful candidate will create cost-effective designs that meet challenging customer timelines, and will ensure the projects’ successful installation and operation. Travel to customer sites for pre-design data gathering, installation, or troubleshooting may be necessary. The position will require up to 25% travel, both domestic and international.


Responsibilities Include: 

  •  The candidate will be responsible for the complete lifecycle of Service engineering projects, including concept design, creating detailed drawings, manufacturing support, and field installation and commissioning.
    •  The candidate will show a high level of enthusiasm and energy to resolve service requests effectively, and promote strong customer relationships.
    •  The candidate will analyze field data, recommend corrective action, and write and edit service reports on factory repairs and field service work.
    •  The candidate will organize and coordinate inspection, analysis, and disposition of returned equipment, parts, and material.
    •  The candidate will be a liaison between the sales force, customers, users, and factory, providing technical information and assistance to sales offices, customers, and users.
    •  The candidate will be required to use a variety of electrical test equipment, hand/power/ measuring tools, and will occasionally be required to lead, schedule and supervise a team of technicians.


  •  B.S. degree in Mechanical Engineering.
  •  Sense of urgency to affect timely response and resolution to customer requests.
  •  Effective oral and written communication skills and proven ability to effectively deal with difficult customers.
  •  Ability to keep multiple tasks and activities coordinated, prioritized, documented, and in motion or progress at one time.
  •  Capability for social interface with internal and external customers as required, achieving customer satisfaction excellence.
  •  Computer literate with knowledge of current operating systems and software common to business applications including; SAP, Outlook, Word for Windows, Excel, PowerPoint.
    •  Physical ability to travel freely within manufacturing and office facilities.
      •  This requires climbing stairs and moving over, around, and about shop machinery and in-process apparatus in a safe manner.
      •  Physical ability to climb a ladder, use scaffolding or catwalks to service machinery.
      •  Ability and willingness to wear fall protection equipment.
      •  Physical ability to lift and carry 25 pounds.
  •  Physical ability to travel via public, commercial or personal transportation.
    •  Must be able to legally drive a vehicle in the US.
    •  Must be able to travel internationally.
  •  Knowledge of motors and generators, power generation systems, petro-chemical operations systems, paper, and other general industry systems preferred.
  •  Knowledge of SAP operating system preferred.



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